Refund Policy
Last updated: 12 September 2026
1. Free plan
Faciligo's free plan has no charge and this policy doesn't apply to it.
2. Monthly subscriptions
You can cancel a paid plan at any time from Billing settings. Cancelling stops future billing, but we don't provide prorated refunds for the remainder of an already-paid billing period. You keep full access until it ends.
3. Requesting a refund
If you believe you were charged in error (a duplicate charge, or a charge after you cancelled), contact us at support@faciligo.com.au within 14 days of the charge. We review these on a case-by-case basis and, where a mistake on our part caused the charge, we'll refund it in full to your original payment method via Stripe.
4. Plan changes
Upgrading takes effect immediately and you're charged a prorated amount for the rest of the current period. Downgrading takes effect at the start of your next billing period. No refund is issued for the difference in the current period.
5. Contact
Faciligo
8 Hadenfeld Ave, Macquarie Park NSW 2113
support@faciligo.com.au